Effective Date: March 21, 2025
Welcome to Écru Pak. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our site, you agree to be bound by these Terms. Please read them carefully.
1. Use of This Website
By using this website, you represent that you are at least the age of majority in your country or that you have given us your consent to allow any of your minor dependents to use this site. You agree not to use our products or services for any illegal or unauthorized purpose.
2. Products & Services
We supply biodegradable and compostable food packaging and tableware. While we strive to ensure all product descriptions, images, and specifications are accurate, we do not guarantee that all information is error-free or current. We reserve the right to modify or discontinue products without notice.
3. Orders & Payments
All orders are subject to mutual agreement. Pricing, lead time, and specifications will be confirmed through a formal quotation or pro forma invoice. Once details are agreed upon, production will proceed after deposit or full payment, as outlined in the payment terms.
Accepted payment methods include bank transfer (T/T), letter of credit (L/C), or other methods as mutually agreed. We reserve the right to adjust product availability or production schedules based on raw material supply and production capacity.
4. Shipping & Delivery
We offer global shipping solutions, including FOB, CIF, and DDP terms, depending on the agreement. Delivery timelines are provided during the order process and may vary based on product type, customization requirements, and destination.
Once goods are dispatched, we will provide the relevant shipping documentation for customs clearance. Buyers are responsible for any duties, taxes, or import regulations specific to their country unless otherwise agreed in writing.
5. Returns & Refunds
Due to the customized nature of B2B orders, returns are generally not accepted. However, in the unlikely event of a confirmed product defect or discrepancy, we are committed to resolving the issue promptly.
Please inspect goods upon receipt and notify us within 7 business days of any damage or quality concerns, with photographic or video evidence. After verification, we will provide a suitable solution, which may include product replacement, credit note, or partial refund, depending on the circumstances.
6. Intellectual Property
All content on this website—including logos, product designs, text, and images—is the intellectual property of Écru Pak or its partners and may not be used without permission.
7. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our products or website, including but not limited to misuse, delayed delivery, or third-party actions.
8. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Continued use of the site after such changes constitutes your acceptance of the new Terms.